RETURNS

Refunds

Items that are purchased via this site may be refunded within 48 hours of delivery for any unopened product(s) only. All claims after this point will be rejected unless required by law. Refunds will not be given if you supplied an incorrect delivery address and your product(s) did not arrive.

To obtain a refund, you need to have an “RMA” number which will be issued to you from Oz Cleaning Supplies once you have correctly filled out the “Product Returns” form. The goods may be returned to the sender at the expense of the purchaser.

To obtain a refund, you will need to get in contact with our customer service team, who will advise you of what actions need to be taken. The goods may be returned to the sender at the expense of the purchaser.

Faulty or Damaged Goods Under Warranties

In addition to specific guarantees from manufacturers, Oz Cleaning Suppplies and its suppliers provide a guarantee of acceptable quality on every product by law. You’re entitled to a replacement or refund for a major failure. You may also be compensated for other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced or repaired if the goods fail to be of an acceptable quality, but the failure is not the equivalent of what is regarded as a major failure. 

We strongly recommend that you retain a copy of the purchase confirmation/invoice sent to your email, as we may require you to present proof that you purchased the product from us. In the case of any issues, our customer service team will be able to advise whether a refund, exchange, repair or replacement is available.